Refund Policy

Effective Date: 14/05/2026

At KBRONS, we aim to provide high-quality products and excellent customer service. Please read our Refund Policy carefully before making a purchase.

1. Returns Eligibility

We may accept returns on eligible items if:

• The return request is made within 14 days of delivery
• The item is unused and in original condition
• The item has not been installed, modified, or damaged
• Original packaging is included where possible
• Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Refundable Items

The following items are non-refundable unless faulty:

• Custom-made or personalised products
• Used or installed parts
• Electrical components
• Clearance or sale items

For hygiene and safety reasons, some products may also be excluded from returns.

3. Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the issue
• A description of the fault or damage

If approved, we may offer:

• A replacement
• A repair
• A full or partial refund

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty
• The wrong item was sent by us

We strongly recommend using a tracked delivery service, as KBRONS is not responsible for lost return parcels.

5. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

- Approved refunds are typically processed within 5–10 business days back to the original payment method.

6. Order Cancellations

Orders may only be cancelled before dispatch.

- Once an order has been shipped, it must follow the standard returns process.

7. Repairs & Installed Parts

KBRONS is not responsible for:

• Incorrect installation
• Damage caused during fitting
• Labour or installation costs
• Damage caused by misuse or modifications

Professional installation is recommended where applicable.

8. Chargebacks & Fraud Prevention

Fraudulent chargebacks or disputes may result in:

• Order cancellation
• Refusal of future service
• Legal action where necessary

We reserve the right to provide evidence of delivery and communication to payment providers during disputes.

9. Contact Us

Feel free to reach out!

KBRONS

• Website: https://kbrons.com
• Email: contact@kbrons.com
• Phone: 07 .... ......
• Location: Bradford, United Kingdom